Dunckel Veterinary Hospital strives to be the premier veterinary practice in our area. We will accomplish this by providing the best client and patient experience possible. We will build a foundation of integrity, team work and high quality care.
Our Goal is to be concerned about the complete welfare of all pets that visit us.
To always be aware of our client’s concerns about their pets.
To make our clients and pets visit with us so enjoyable that they look forward to returning.
And to create a fun and productive work environment so that work is a good experience for us and the staff we work with.
Definition of Core Value: A principle that guides an organizations internal conduct as well as its relationship to the external world.
Healthy Pets and Happy Clients: Client Service is our #1 priority. Our goal is to be concerned about the complete welfare of all pets that visit us.
Education: We strive to educate each client based on the individual needs for their pet. In order to keep all members aware of rapid advances in veterinary medicine our caregivers have regular staff training/meetings and continuing education opportunities.
Attentive to clients concerns. “Seek 1st to understand then be understood.” Stephen Covey. Our goal is to truly understand what the purpose of our clients visit is by attentively listening to them.
Rewarding Experience: Our goal is to make our clients and pets visit with us so enjoyable that they look forward to returning. We do this by giving exceptional and friendly service, providing healthcare knowledge in unique ways. (video graphic displays, posters, handouts, lobby tv’s) in a clean and odor free facility.
Teamwork: We strive to create a fun and productive work environment so that work is a good experience for us and the staff we work with. We do this by providing team meetings, social events, humorous atmosphere, empower employees to make contributions to the benefit of the practice, cross training, multiple employee benefits.
Progressive & Productive Practice – We achieve this by having a compassionate, knowledgeable and professional staff, utilizing the latest technological advances and implementing the foremost medical practices.
Advocate for pets and their families: We develop preventative and individualized treatment plans to most benefit each pet.
Wagging tails- We treat your pet as if it were our own and strive to see them leave as healthy and happy as possible.
Superior Quality and Service: We constantly look to improve the quality of our healthcare practices and service.